Return Policy
Before initiating a return, we encourage you to contact us to discuss any issues you are experiencing. Often, we can resolve problems quickly with the right technical support, eliminating the need for you to return your product.
If your device has an irremediable defect, you are covered under our twelve-month warranty for repairs or replacements. Please reach out to us directly; we will provide you with a return code, our return address, and any additional instructions that are necessary.
Please do not return items without our guidance. Contact us first—we will walk you through the steps, including the best shipping methods to use.
We ensure that all products shipped to our customers are in optimal condition.
Returning Procedure:
- Submit a Request: Start by submitting a request to initiate the return process.
- Audit: Once we receive your request, it will undergo an audit to ensure all return conditions are met.
- Pack to Us: After approval, securely pack the item and send it back to us.
- Acceptance Inspection: Upon receipt, we conduct an acceptance inspection to verify the condition of the returned item.
- If the item passes inspection, the following steps may occur:
- Exchanges: Depending on your preference and stock availability, an exchange with a new, RMA (Returned Merchandise Authorization), or a used unit may be arranged.
- Repairs: If the item is within the warranty period and repairable, we will fix it and return it to you.
- Refunds: If a refund is deemed appropriate, it will be processed.
- If the item passes inspection, the following steps may occur:
- Pack to You: After the exchange or repair, the item will be securely packed and returned to you.
Contact Us
We offer responsive support via telephone and email to ensure you receive assistance within 12 hours. Our contact details are as follows:
Phone: +1 800-409-3132
Email: info@northlandusa.com
We’re here to help with any concerns you might have!
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The declared value of the goods are valid as of the current date
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